Core Value Statements
For over 20 years, The OnHold Experience has become one of America’s most respected and successful on hold companies. Customers recognize The OnHold Experience as a company built on pillars of:
- Trust & Ethical Behavior
- Impeccable Customer Service
- A No Risk "Month To Month" Agreement
Our inner fabric is woven by ethical behavior and trust. We are a respected, dependable organization that can be counted on. We treat each other, customers, and vendors with professionalism.
Our success is a team effort shared with employees, vendors, customers, and all business partners.
Listening to the customer with empathy and being quick to react to their unique and often demanding needs is consistently demonstrated by each team member. Phone calls are answered live during business hours and messages left after business hours are returned the following day. Emails are responded to within a few hours in all cases, normally, within minutes.
Over time, our core values, response time, and flexibility has led to customer admiration and a retention rate of over 95% annually. A low cancellation rate is a testament of the happiness of our customer base.
It is The OnHold Experience's intent to instill the core values of trust and honesty in all employees that will impact their lives both inside and outside of the office.
Vendors respect The OnHold Experience and view the vendor/customer relationship as a partnership. The OnHold Experience treats vendors with respect and truly wants them to share in the success of the company.